Lesson: More is not always more. Air for simplicity when attempting to understand and influence complex processes. Learn what parts matter and what parts are white noise that can be eliminated.
Lesson: Literature reviews are quick and may be advantageous in providing theories to explain user behavior and motivation, especially attitudes and expectations.
Lesson:Lean approaches and interviews don’t go well together, because they are costly in transcription and analysis, but a sacrifice worth making to accurately develop deep understanding of user worldview.
